Responsible Gaming at milbe — Enjoy the Fun Within Limits

Don't let entertainment become a burden. Learn more here about responsible gaming guidelines, limit-setting features, and pathways to support at milbe.

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Our Core Principle: Entertainment Should Be Conscious and Safe

Milbe believes gaming should be an enjoyable experience, not a source of stress or harm. We place the highest priority on the well-being and peace of mind of our users.

Set Time Limits

Decide in advance how long you will play each day or week. Avoid playing for long stretches at a time and take regular breaks. Session time limits can be activated from your account settings. We also provide the option to send notifications after your set time has passed. Always prioritize spending time with family and friends.

Keep Your Spending in Check

Set a realistic limit on how much you spend on gaming and stick to it strictly. Keep your entertainment budget only from what remains after covering essential expenses. The deposit limit feature can be activated from your account at any time. Step away from the urge to chase losses with bigger bets. Always keep in mind that gaming is not a source of income — it is purely entertainment.

Break & Self-Exclusion Features

If you feel gaming is having a negative impact on your life, use the temporary break feature. It is possible to suspend your account for a specific period from milbe's account settings. If you choose long-term self-exclusion, we will not reactivate your account before the set period ends. During this time, we recommend seeking professional help if needed. Always put your well-being above gaming.

Age Verification & Protection

Milbe is strictly for individuals aged 18 and above. Age verification is mandatory during registration, and we may request additional identification in suspicious cases. Parents are advised to use family safety software to keep minors away from gaming. We monitor any suspicious account activity on the platform. If there is any doubt about a user's age, we investigate the account and take necessary action.

Recognize the Warning Signs Early

Gaming addiction often develops gradually and can be difficult to recognize in its early stages. If you notice the following signs in yourself or someone close to you, seek help immediately.

Overspending Your Budget

Spending more than you can afford on gaming and repeatedly trying to chase losses are signs of concern.

Impact on Sleep & Daily Life

Sleep problems, lack of focus at work, or neglecting family responsibilities due to gaming are serious warning signs.

Emotional Instability

Feeling intense frustration after a loss or excessive excitement after a win are signs of psychological dependency.

Relationship Strain

Growing distant from family or friends due to gaming and the tendency to hide your gaming from them are warning signs.

Inability to Stop

Repeatedly failing to reduce or stop gaming is a clear sign of dependency, which can be addressed with professional help.

Gaming on Borrowed Money

Taking out loans or borrowing money from others to continue gaming is a sign of a serious financial and psychological crisis.

You're in Control — milbe's Self-Help Tools

Several effective tools are available directly from your account on the milbe platform to keep your gaming experience safe. These tools help you stay mindful while enjoying your entertainment.

Set Deposit Limits

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, reducing it takes effect immediately, while increasing it is subject to a specified waiting period. This feature protects you from unexpected large losses. Activate it at any time from the "Responsible Gaming" section in your account settings. This is the most effective first step in protecting your financial health.

Session Timer & Reminders

Set a maximum time limit for each gaming session and receive automatic reminders when the time is up. Once the set time has passed, the system will suggest you take a break. Healthy breaks during long sessions are extremely important. Taking at least a fifteen-minute break every hour helps maintain mental freshness. Keeping this feature active ensures gaming never goes beyond its limits.

Temporary Break (Cooling-Off)

If you feel like you need some distance, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During the break, logging in or making deposits will not be possible. This step gives you the opportunity to reassess. Once the break is over, you can return to your account as normal. Taking this step on your own initiative is a sign of personal strength.

Long-Term Self-Exclusion

For more serious situations, there is an option to close your account from 6 months up to permanently. No promotional messages will be sent from milbe during self-exclusion. Upon request, we will also provide information on relevant third-party support organizations. Family members can also make this request on someone's behalf. We always assist with this decision with respect and compassion.

How to Set Limits — Step by Step

Activating responsible gaming settings on your milbe account is very straightforward. By following just a few steps, you can enable the protection measures of your choice.

Log in to the milbe website or app using your username and password. Make sure you are using a secure and personal device. After logging in, click on your profile icon in the upper right corner. Two-factor authentication should be kept enabled for account security. If you are changing settings for the first time, an email verification may be sent to confirm your identity.

Go to Settings Menu

From the profile menu, select the "Account Settings" option. Look for the "Responsible Gaming" section in the left panel. Additional password confirmation may be required to access this section. On the mobile app, settings are usually found inside the hamburger menu. If the page does not load, wait a moment or refresh the page.

Choose Your Preferred Limits

Deposit limits, session timers, temporary breaks, or self-exclusion — choose whichever option you need. A detailed description is provided next to each option to help you make a decision. When setting amounts or durations, choose realistic and conservative values. It is also possible to set multiple limits at the same time. Read the terms carefully before making any changes.

Confirm & Save

After filling in all the details, click the "Confirm" button. A confirmation message will be sent to your registered email. If the settings are saved successfully, a green message will appear on screen. You can return to the settings page at any time later to view the history of changes. If you encounter any issues, contact our support team — we will help you right away.

A Path to Support — You Are Not Alone, We Are Here

Seeking help when you have a gaming problem is not a weakness — it is an act of courage. milbe provides direct support as well as information from professional organizations so you can access the most appropriate help.

Milbe Support Team

Our trained support team is available seven days a week, twenty-four hours a day. We help with everything from setting gaming limits to self-exclusion. Our goal is to provide advice with empathy and without judgment.

National Institute of Mental Health

The National Institute of Mental Health (NIMH) in Bangladesh provides professional support for various mental health issues, including gaming addiction. Their central office is located in Sher-e-Bangla Nagar, Dhaka, and free consultation services are available. Family members can also seek advice from them.

Kaan Pete Roi Helpline

Call 01779-554391 in the event of a mental health crisis. This is a voluntary mental health helpline in Bangladesh that provides free and confidential counseling. Do not hesitate to call this number for any stress, anxiety, or depression.

Milbe's Commitment to You

Milbe is not just an entertainment platform — we are part of a responsible society. The well-being and safety of our users is the highest priority in every decision we make. We are committed to creating a safe gaming environment through the combination of technology and human empathy. Our team receives regular training so they can provide support with sensitivity. Our goal is to deliver a healthy and enjoyable experience to every user in Bangladesh.

Transparent and Fair Gaming Environment
Protection of Personal Information
Fast & Effective Support
Regular Security Reviews

18+ Only

Milbe is strictly for adults. Opening an account or playing games by minors is completely prohibited. We enforce age verification measures strictly.

Frequently Asked Questions About Responsible Gaming

Yes, it is possible to increase a deposit limit later, but a specific waiting period applies. While reducing a limit takes effect immediately, a request to increase it generally takes effect after 7 days. This waiting period protects you from making decisions out of impulse. Every limit change request will be communicated to you via a confirmation message to your registered email. If you suspect any unauthorized changes, contact our support immediately.

Yes, your account balance remains fully protected during self-exclusion. No transactions or withdrawals can be made, but your full balance will be accessible once the self-exclusion period ends. No bonuses or promotional offers will apply during the exclusion period. To reactivate your account after the period ends, you will need to contact our support team. Ensuring your financial security is part of our responsibility.

Start by having an open and honest conversation with them, and try to understand the situation with empathy rather than judgment. If needed, notify our support team — we can initiate the self-exclusion process at the request of a third party as well. Family counseling services are available through the National Institute of Mental Health or the Kaan Pete Roi helpline. The collective support of family is the most powerful tool on the path to recovery. Stay by their side with love and patience, and avoid rushing or pressuring them.

milbe has made age verification mandatory in the registration process, and additional identification is requested in suspicious cases. Accounts are automatically reviewed to identify suspected underage users. Any account can be investigated and closed upon a parent's request. The use of parental control software is recommended for additional protection on family devices. We make no compromises when it comes to the safety of children and teenagers.

Yes, excessive gaming can create psychological dependency that can be just as harmful as other addictions. The World Health Organization has identified gaming disorder as a recognized mental health condition. However, it is entirely possible to prevent it through awareness and setting proper limits. Being cautious at an early stage helps avoid long-term problems. milbe always encourages healthy and limited gaming.

Set Your Gaming Limits Today

Responsible gaming starts with a conscious decision. Log in to your account now and activate your safe gaming settings. If you are new, register and start on the right path from the very beginning.